FREQUENTLY ASKED QUESTIONS

Download FAQs in German here

How do I use an Ice Mask?

All Ice Mask come in 2-chamber pods, made from recycled plastic. You activate a mask by pressing the center of the pod firmly down, the chamber with the fluids opens up and the mask absorbs the ingredients. Unfold the mask and pad it gently on your face. Sit back, close your eyes and relax. We highly suggest you enjoy your Ice Mask in a quiet place where you can lean back or lay down. After 10-15 minutes the mask is dry, remove it and discard. Ice Mask leaves no residue, there is no clean up required. To watch it in a video click here:
When should I use Ice Mask

You can use Ice Mask anytime and anywhere, even over your make up (it won't remove it and still work effectively through it!) Here are some examples: 2-3 times a week for fabulous anti-aging effect Between work and going out for a spontaneous get together Before important meetings, to be and look fresh After sunburn (cooling and moisturizing) Before and after aesthetic procedures At the end of a long distance flight Whenever you need a “pick-me-up”
What are the ingredients?

All of our products are ethanol based, the hightest grade of alcohol. To make sure that the products have moistruizing qualities there is castor oil and in Ice Mask Anti-Aging also Aloe Vera. Click on the link for the entire list of ingredients (amounts of each ingredient vary according to product's purpose) Ice Mask Anti-Aging Ice Mask Face Wow Ice Mask GOLD Liquid Ice Aqua, Ethanol, Peg-7Glyceryl Cocoate, Peg-40 Hydrogenated Castor Oil, Menthol, Camphor, CI 42090 (Blue 1) Magic Mask Spray Aqua, Ethanol, Peg-7Glyceryl Cocoate, Peg-40 Hydrogenated Castor Oil, Menthol, Camphor, Benzolkoniumcloride (BAC), CI 42090 (blue 1) Haku Mana Hand Sanitizer Aqua, Ethanol, Peg-7Glyceryl Cocoate, Peg-40 Hydrogenated Castor Oil, Menthol, Aloe Barbadensis, Camphor, Manuka Oil, EDTA, CI 19140 (Yellow 5), CI 42090 (Blue 1)
Can I use Ice Mask if I have sensitive skin?

Yes. We have performed thousands of live demonstrations on exhibitions world wide and have never experienced an allergic reaction. Ice Mask was originally designed to help your skin after aesthetic procedures, to soothe, cool and provide relief.
When should I NOT use Ice Mask?

Ice Mask is not for you, if you are overly sensitive to menthol. It won't harm you, but you will simply not enjoy it.
Isn't that a lot of plastic?

The plastic pod guarantees, that your mask is ALWAYS fresh and it is made from high grade recycled plastic. Contrary to pouches, that have layers of different materials, the pod is fully recyclable and we are kindly asking our customers to do so.
How is Liquid Ice different from other cooling methods?

Liquid Ice works through evaporative cooling. Just like your body, when it sweats, only way more effective. This means, that Liquid Ice ALWAYS cools, no matter how hot your surrounding temperatures are. You don't need a freezer or other electric equipment, that might not be around you when you need cooling.
Where are the products produced?

All our skin care procuts are produced in Austria, by Cool Solutions GmbH, with mostly European components.
What does "antimicrobial" mean?"

Antimicrobial means that 99,99 % of all bacteria and spores are eliminated. The Magic Mask Spray contains ethanol and benzalkoniumchloride to fit this quality and be safe to breath in at the same time.